Have you ever needed support on the farm? Anyone who has ever needed it knows how important it is to be able to count on a quick and efficient service and continue working normally. This is exactly what is provided to the rural producer when he activates Conecta, the agile after-sales service at no direct cost in his cabin.
Conecta is an exclusive Stara remote access service that puts the machine operator in direct contact with a factory technician through the Topper 5500. With access to the controller, the technician not only visualizes the information on the screen but also accesses the machine from a distance. , ensuring fast and assertive support.
– Stara’s objective is to develop technological solutions that contribute to rural producers in their daily lives and optimize their working time. And Conecta is an example of this, as the service is fast and free of charge. The great differential of this exclusive service of our brand is that if you need support, just connect with Stara – highlights Márcio Fülber, commercial director at Stara.
For the machine operator, it is very easy to use Conecta, after all, contact with the technician at the factory is made through the social network WhatsApp. It’s quick and simple. “When the operator needs support, he just sends a message via WhatsApp to the factory explaining his situation and the technician at the factory will access the machine and provide the explanation for him”, comments André Willig, After-Sales Manager at Stara.
The efficiency of the service
Created in 2019, Conecta has already benefited many rural producers with its speed and assertiveness. “In the vast majority of calls, the situation was resolved remotely. That is, there were situations such as operator doubts or calibration difficulties that were promptly resolved by the After-Sales technician directly from the factory”, explains André.
In addition, the average duration of Conecta’s assistance is also very positive. When the call is not resolved remotely, the After-Sales technician performs a pre-diagnosis and the dealership technician arrives at the property already knowing all the necessary details to perform the correct service.
– The big difference we have is that all the sensing of the machine is in the Topper 5500 and, consequently, in the cloud. That’s why we were able to provide such a satisfactory service. The main objective is to increase the availability of the machine for the rural producer and the connectivity, so that the operator has qualified assistance directly in the cabin – highlights André.
Conecta was expanded in 2020
Conecta was launched in 2019 and was only available on the Imperador 3000 and 4000. In 2020, the service was expanded to the entire Stara line of self-propelled vehicles, that is, it is now also available on the Imperador 3.0, the Imperador 2000 and the Hércules 6.0 .
– When you introduce Conecta, the customer already sees the benefits of connectivity. And when this connectivity brings results and with fast service, the rural producer is delighted by the tool – highlights André. So you already know, if you need it, CONECTA, the agile After Sales Service at no direct cost in your cabin.
Watch the video:
Check out Stara’s Official Store not MF Rural!
